The online guide for medical tourism and healthcare travel, Novasans, is now introducing live chat on the website in order to instantly accommodate and assist patients seeking treatment abroad. Through the live chat, managed by Novasans travel experts, patients will receive immediate answers to all their medical tourism questions. The team themselves spent a long time deciding on the best system for the job, with freshdesk zendesk comparison conversations a hot topic issue for a time. Our goal? To deliver the best quality live chat support to interested parties.

Novasans’ customer representatives will guide the patient to the best hospital and clinic at the preferred destination, suitable hotels and tours, along with guidance for VISA and other travel inquiries. If the customer needs extra accommodations due to disability, for instance, our help desk representatives can help find the most fitting location for their needs. Our customer service representatives are only a chat away. The live chat functionality is accessed through the Novasans website.

By clicking on the chat icon, a chat window will instantly open up from which the patient can chat directly with Novasans’ customer service representatives, who will answer all the patient’s questions and assist in finding the most suitable hospital, clinic, doctor, or wellness center across the world.

It is hoped that by implementing this option more people who would have otherwise avoided making contact will come forward and be connected to the health care treatment that best suits their needs.

To learn more about Novasans click here.