The Medical Travel Commission™ (MTC) has announced that The Mount Sinai Hospital of New York is MTC 2012 Certified, and meets the Commission’s International Patient Program criteria for 2012. TheInternational Patient Program Certification is designed to recognize organizations that provide extraordinary, best-in-class service to patients traveling across international borders for care. The Commission is an independent organization dedicated to setting standards for service excellence to international patients and elevating the level of service quality by safeguarding patient experiences in the following areas: communication, customer service, provider interaction, quality care and medical. “The thorough inspection process ensures that certified organizations have demonstrated their ability to deliver a positive patient experience through exceptional customer service and quality care,” said Jim Tate, president of the Commission. “I’d like to congratulate The Mount Sinai Hospital, New York, who now represents the leading edge in best in class service to their International Patients.” The MTC Certified mark — a “seal of approval” for hospitals treating International Patients — provides the benchmark for optimal patient service experiences. By looking to organizations with the MTC Certified seal, patients, embassies, medical travel facilitators and providers can reduce their risk in selecting a suitable hospital for the delivery of needed medical care. “We are proud that International Services at The Mount Sinai Hospital in New York City has been certified by the Medical Travel Commission. We recognize that every international patient has different needs and expectations. Our dedicated team takes pride in ensuring our international patients and their families have the best possible experience before, during, and after their visit to our comprehensive medical center,” said Johnny D’Abbraccio, RN, MSN, senior director of International Services.  “Our certification from the Medical Travel Commission validates our commitment to excellence and best-in-class service to international patients.” MTC’s certification criteria and its design for a certification inspection process have been thoroughly researched and vetted, taking into account the industry best practices and available standards, and comparing certification processes in other industries and other countries. The inspection process is designed to rigorously compare organization practices against the special needs of international patients, including their communication, cultural and clinical needs.